FAQs

Artfare artists are working professionals, and therefore want to be sure that an inquiry is coming from a real person with a serious, expressed interest in acquiring artwork and supporting their practice. Similarly, our artists like to prepare for studio visits by reviewing the profiles of prospective guests.

Your public profile, including your portrait and a brief bio, is visible to your fellow patrons. Your full patron profile, required to message artists, as well as your activity on Artfare, are visible only to artists you message and Artfare administrators.

Your full profile, including your responses to our extended questionnaire, your previous Artfare purchases, and the list of artists you follow, is only visible to artists you choose to message. If you purchase a listed artwork without messaging the artist, the artist does not see your full profile.

Only you, Artfare administrators, and the artists you message can view the artists you follow and artworks you like.

Artworks on exhibition or displayed at an event are geotagged with a unique physical address. Simply tap the location icon on your app to access the map screen. Alternatively, many Artfare artists offer studio visits to view their work in an intimate setting. To request a studio visit, message the artist.

In your profile you will find a tab for purchases. Simply click the tab to check the status of your order. Artfare will also email you periodically with your order status.

Artfare guarantees that artworks arrive in perfect condition—if not, we refund the entire purchase price. All Artfare artwork in transit (and in storage by our partners) is covered by our fine art insurance policy. Most artworks sold on the site will be packed and shipped by the artists themselves with close consultation with Artfare employees to ensure proper packing. We also work with the artists to determine the appropriate shipper depending on the distance shipped and the nature of the artwork.

We recommend inspecting artworks for integrity before accepting. If you find the artwork is compromised, you may refuse delivery. If you accept the delivery and later find that the piece was damaged in transit, we ask you to contact us promptly at info@artfare.com with photographs of the packaging and artwork. We'll respond with further directions.

For orders in the continental United States, standard shipping takes three to four weeks, while expedited shipping takes one week. For international and non-continental United States orders, standard shipping takes six to eight weeks, and expedited shipping is not (currently) offered. Please note: delivery times may be impacted by when artworks are available for pick-up. If such a delay occurs, we will update you promptly.

No. What you pay at check-out is final.

Some of our shipping partners offer installation services. Once we have selected the shipping partner, we will email you with shipper information to arrange your delivery, at which point you can inquire about installation. Please note: the cost of installation is not included in the price of your artwork.

We do not currently offer framing. However, we plan to offer framing in the near future. Please indicate at time of purchase if you would like your work shipped to a framer of your choice.

Artworks cannot be returned. However, you have the option to cancel your order within 12 hours of purchase by sending an email to cancellations@artfare.com. Since most Artfare artwork is available for in-person viewing, we strongly recommend visiting artworks before purchasing.

Please see Artfare for Artists section for more details

Please read the artwork description carefully. If the piece is sold with a frame, this will be noted separately. While most artworks on the platform are sold unframed, many artists are open to accommodate professional framing if you ask. To ask about framing, please use the message function in the iOS app.